Return Policy

Last Updated: 16 February 2026

Since Elite Custom Boxes provides customized products and services based on the customer’s instructions, clients must inform the company within 3 working days if the products are faulty or do not meet the specified requirements.

Note: We only handle defective products in return or refund cases.

Company-Side Defects:

If the defect is confirmed to be the company’s fault, ECB will take responsibility for reprinting the entire order.
The company’s decision regarding the defect and its responsibility is final.
Customers need to send back the whole order to the company within 7 days and pay for the shipping.
To help with the reprint process, customers need to provide proof of any defects, like digital photos.

Client-Side Defects:

If it’s found that the defect is the customer’s fault and they ask for a refund, the customer must send back the entire order.
The refund will have the shipping, setup, printing, and billing costs taken out.

Order Cancellation:

Once the proof is approved, the printing job is immediately forwarded to the press department.
After proof approval, customers have 4 hours to cancel the order.
A 5% cancellation fee will be charged if the order is canceled after processing.
Cancellation must be requested within 12 to 24 hours.
No refund will be provided if the order has entered the press. However, complimentary warehouse storage can be offered, and the order can be shipped when needed.

Return Window

You may request a return within 7 Days after receiving your order.
Items must be unused, undamaged, and returned in their original packaging.

How to Return

Contact our support team at info@elitecustomboxes.com with your order number and reason for return.
Our team will confirm your eligibility and provide the return mailing address.
Please send the product securely packaged to prevent damage during transit.
Once we receive and inspect your returned item, we will issue your refund to your original payment method within 5 business days.
All returns are handled by mail.

Note: For any questions about refund, cancellation, or shipping policies, contact the company via online chat support, call 888-908-3029, or email info@elitecustomboxes.com for further assistance.